Policy and Terms
By placing an order at PrettyGirlsSweat.com/shop, you are responsible for original shipping charges and the cost of return shipping back to PRETTY GIRLS SWEAT. This also applies to any shipments that you refuse at delivery.
RETURN & EXCHANGES
Our products are carefully selected, but if there is a defect in the product you received or it doesn’t fit, please email us at shop@prettygirlssweat.com and return it in its original package. We will be more than happy to refund or exchange your product ASAP. Thank you!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks of receiving the product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
If you are unsatisfied with your purchase, you may return the item in its original condition (unworn, unused, undamaged, and unwashed) within 30 days of receipt. We offer free exchanges and free returns. For returns to the original form of payment, there is a small shipping fee of $7.95. Unfortunately, the original shipping costs can not be refunded, and the customer is responsible for any shipping costs related to the returned items. We highly recommend returning the items via a trackable and insured shipping service like USPS, UPS, or FedEx to guarantee delivery. We are not responsible for packages shipped to us. Please do not send any items back without us being notified. If you want to exchange any items, please get in touch with us.
*Free shipping on exchange orders is eligible for orders shipped USPS priority mail within the United States, exchanges can be made within 30 days of receipt.
MEMBERSHIPS
If you need to cancel your membership, please don’t hesitate to contact us at hi@prettygirlssweat.com