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FAQs

MEMBERSHIPS

I need to cancel my membership subscription. What do I do?

Please don’t hesitate to contact us at hi@prettygirlssweat.com


SHOP

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Our processing time is from 1 to 3 business days, but usually, all the orders are shipped on the next business day. When your order has been processed and shipped, we’ll send you an email confirmation with delivery information. 

DO YOU OFFER FREE SHIPPING?
Yes, we offer free standard shipping on domestic shipping on orders of $150 or more.

HOW MUCH IS THE SHIPPING?
We have a $7.95 flat-rate for all domestic shipping (via Priority USPS). You will receive the tracking number as soon you order is shipped.

DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not ship internationally at this time.

I’M HAVING TROUBLE PROCESSING MY ORDER. WHAT SHOULD I DO?
Our site is most compatible with a Chrome web browser. Please use Chrome to complete your online order. Still not working? Email us at shop@prettygirlssweat.com and we’ll help place your order for you. Thank you!

DO YOU HAVE A CUSTOMER SERVICE NUMBER?
We do not have a customer service number at this time. Please email us at shop@prettygirlssweat.com with questions about your order. Our hours of operation are Monday – Saturday, 9am – 5pm ET.



PRETTY GIRLS SWEAT EVENTS

What are your COVID-19 Policies?

The health and safety of our staff, speakers, and guests are of top priority. Based on guidance from the CDC, health authorities, and government agencies alike, we have implemented various health and safety measures to provide all in attendance with the safest experience possible.


There will be ongoing cleaning services with EPA registered products and hand sanitizing stations throughout the venue for the entire duration of the event.

There’s a limit of 150 guests to allow for social distancing. Masks required.


We ask that you please not attend if:

  • Within 14 days prior to the event, you have tested positive or have been exposed to someone who has tested positive for COVID-19
  • Within 48 hours prior to the event, you have experienced symptoms of COVID-19 such as fever, cough, shortness of breath, difficulty breathing, chills, muscle pain/achiness, headache, sore throat, loss of taste or smell, congestion, runny nose, diarrhea, vomiting, fatigue, or any other symptoms of COVID-19 identified by the Center for Disease Control and Prevention.
  • Within 14 days prior to the event, you have traveled to any international territory identified by federal or applicable state or local government as being subject to travel or quarantine advisories due to COVID-19

What’s the process for media outlets/journalist to request press credentials to cover PRETTY GIRLS SWEAT events

We appreciate your interest in covering a PRETTY GIRLS SWEAT event. Please contact press@prettygirlssweat.com for credential request instructions for members of the press.  

Who are events for?

Women ages 18 and up can register for this fitness experience. Please consult your physician before participating. 

How do I purchase a ticket?

You can access scheduled events on our home page, which includes a link to purchase tickets.

What do I need to wear?

Wear comfortable workout clothes and sneakers.

What should I bring?

Bring a government-issued photo ID or student ID.

Will there be a place to store my belongings?

Bringing a backpack or fanny pack that is comfortable to wear with your belongings in it is the best option. Or you can leave your non-valuable items in your car.

I’m coming to a PRETTY GIRLS SWEAT event alone, is that OK?

Absolutely! We look forward to welcoming you to the #SweatSisterhood. You will meet tons of Sweat Sisters! 

Are tickets refundable?

Tickets are non-refundable. All sales are final. 

Will there be food?

Yes! Light bites will be available post-workout.  Please note, if you have any food allergies, we recommend you bring your own food to avoid any potential complications.

I purchased a digital pass. How do I gain access?

You will receive an email the morning of the event witk a LINK + CODE to unlock a live stream of the event.

I want to watch event content afterwards – is this possible?

Yes, all content (as well as past PGS events, workouts, recipes, and more!) is available through PRETTY GIRLS SWEAT Membership! Check it out HERE!

I have a question that hasn’t been answered here. What do I do?

Please don’t hesitate to contact us at hi@prettygirlssweat.com