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FAQs


#PGSFEST2024

WILL TICKETS SELL OUT?

Yes! To secure your spot, please register as soon as possible since tickets are limited!

I HAVEN’T RECEIVED MY CONFIRMATION EMAIL, HOW DO I KNOW IF MY TICKET IS CONFIRMED?

If you haven’t received a confirmation email at the provided email address, please reach out to us at hi@prettygirlssweat.com.

WHAT ARE YOUR COVID-19 POLICIES?

The health and safety of our employees, staff, speakers, and guests is our utmost priority. We kindly request that individuals experiencing any symptoms stay home. Hand-washing stations will be available for all attendees, and while masks are welcome, they are not mandatory.

CAN I GET A REFUND?

All sales are final, and no refunds will be provided. However, we offer the flexibility to transfer your spot to a future event or utilize your payment towards other services we offer. Please send an email to hi@prettygirlssweat.com.

CAN CHILDREN ATTEND?

Women ages 18 and up can register for the PGSFEST, while children under 18 can enjoy PGSPLAYGROUND with adult supervision. PGSPLAYGROUND registration details will be sent to all General Admission and VIP Admission PGSFEST ticket holders. Please consult your physician before participating. 

WHAT DO I NEED TO WEAR?

Get ready to slay at PGSFEST! Remember, when you look good, you feel good, and when you feel good, you perform even better. Opt for cute and comfortable workout clothes and sneakers for maximum comfort and style. Can’t wait to see you there, rocking your fitness fashion!

WHAT SHOULD I BRING?

Bring a government-issued photo ID or student ID.

WILL THERE BE A PLACE TO STORE BELONGINGS?

A fanny pack that is comfortable to wear with your belongings in it is the best option. Or you can leave your non-valuable items in your car.

I’M COMING TO PGSFEST ALONE, IS THAT OK?

Absolutely! We look forward to welcoming you to the #SweatSisterhood. You will meet tons of Sweat Sisters! 

WILL THERE BE FOOD?

Yes! Healthy, mouth-watering food will be available for purchase.  VIP ticket holders will have access to light refreshments. Please note, if you have any food allergies, we recommend you bring your own food to avoid any potential complications.

WILL EVERYONE GET A GIFT BAG?

VIP guests will receive gift bags at the PGS shop. Merchandise from PGS and a curated vendor village of female business owners will be available for purchase.

CAN I WATCH PGSFEST CONTENT AFTERWARDS?

Yes! All content (as well as past PGS events, workouts, recipes, and more!) is available through PRETTY GIRLS SWEAT Membership! Check it out HERE!

WHERE WILL THE EVENT BE HELD?

Garden City Events: 579 Travis St NW, Atlanta, GA

DO YOU PROVIDE EVENT PARKING?

Convenient parking is available at the venue for all attendees. Additionally, we encourage guests to consider ridesharing options for a stress-free and eco-friendly commute.

IS THERE A DESIGNATED NURSING / PUMPING AREA?

Yes, we will have a designated pump room on-site.

WILL THERE BE RESTROOMS?

Yes, there will be IG-worthy on-site restrooms.

I’M INTERESTED IN SPONSORING, BECOMING A VENDOR, OR RECEIVING PRESS CREDENTIALS! WHO DO I REACH OUT TO?

Please email us at hi@prettygirlssweat.com.

I HAVE ANOTHER QUESTION – WHO DO I CONTACT?

Please don’t hesitate to contact us at hi@prettygirlssweat.com


MEMBERSHIPS

I am having trouble logging into my account. Please help!

Don’t sweat it, sis. Email hi@prettygirlssweat.com, and we’ll help you gain access.

Can I just get free content?

Freebies are fun, and we love to deliver content to keep you motivated, but if you need accountability and want to make connections through live stream classes and fire chats, as well as receive discounts on gear + fun events, membership is for you.

Is this going to be hard?

It takes sweat, consistency, and accountability to reach your goals. That said, we believe that easing into a workout journey you love is best for sustainability. Workouts will include modifications and weight variations based on fitness levels, and all recipes are simple + delicious. You got this!

What if I’m too busy and not motivated?

We feel you, sis! That’s why we created our membership platform to give sweat sisters the extra push they need to stay on track. If you can’t make it to an event or live stream, you can get instant access to recaps while at home, on campus, or traveling.

I love this Sweat Sisterhood. How do I become an intern are start a chapter?

Say less, sis. Visit prettygirlssweat.com/careers for details.

I need to cancel my membership subscription. What do I do?

To cancel, visit prettygirlssweat.com/unsubscribe. If you have any issues, please don’t hesitate to contact us at hi@prettygirlssweat.com.


SHOP

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Our processing time is from 1 to 3 business days, but usually, all the orders are shipped on the next business day. When your order has been processed and shipped, we’ll send you an email confirmation with delivery information. 

DO YOU OFFER FREE SHIPPING?
Yes, we offer free standard shipping on domestic shipping on orders of $150 or more. Members get free shipping on all orders (no restrictions).

HOW MUCH IS THE SHIPPING?
We have a $7.95 flat rate for all domestic shipping (via Priority USPS). You will receive the tracking number as soon your order is shipped.

DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not ship internationally at this time.

I’M HAVING TROUBLE PROCESSING MY ORDER. WHAT SHOULD I DO?
Our site is most compatible with a Chrome web browser. Please use Chrome to complete your online order. Still not working? Email us at shop@prettygirlssweat.com and we’ll help place your order for you. Thank you!

DO YOU HAVE A CUSTOMER SERVICE NUMBER?
We do not have a customer service number at this time. Please email us at shop@prettygirlssweat.com with questions about your order. Our hours of operation are Monday – Saturday, 9 am – 5 pm ET.